Behaviour of a Web Application Configured for Direct Copy
If a field of a web application was configured for direct copy, the user can conveniently copy content from the detail view of a text into the specified field. The user can either copy the whole text or mark a single passage which will be copied.
There is a button in the toolbar of the detail view of a text for copying selected content directly. If a field was defined for the web application which is currently open in combination with the Serviceware Knowledge Integrator, the “Direct Copy” button is enabled and can be clicked. When hovering over the button the tooltip “Copy Content directly” is displayed. If the direct copy is enabled and the user does not select a certain passage in the Serviceware Knowledge text, the whole text is copied into the specified field of the web application. If the user selects a passage of a Serviceware Knowledge text in detail view and clicks the “Direct Copy” button, only the selected passage is copied into the specified field of the web application.
The newly copied text is appended to the content which is already in the specified field.