Direct Copy to a Placeholder
In the configuration for direct copy it can be defined that Serviceware Knowledge content should be copied to a placeholder in the specified field of a web application. By using direct copy to a placeholder, a web application (e.g. an email client) can for example specify the salutation in combination with a placeholder for directly copied content from Serviceware Knowledge . Using a placeholder ensures that the salutation is maintained when using the function “direct copy” to add content to the specified field containing a placeholder.