Sabio Integrator: ENG Release Notes
Version 4.16
(20.02.2024)
- Custom Theming for Integrator: The Integrator now changes the entire interface based on the theme of the selected view. Users with only one view will get the same look and feel as in Knowledge
Version 4.15
(05.12.2023)
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Combination of multiple values for a filter is possible: The logic of filters has been extended. It now allows to combine several values for one filter representing an OR connection.
Example: When selecting a data type, "PDF" and "Word" can be chosen at the same time.
Version 4.14
(03.11.2023)
- Rebranding of the Integrator: All of the SABIO logos have been replaced by the Serviceware logo. All of the SABIO names have been replaced with Serviceware Knowledge.
Version 4.13
(04.10.2023)
- Easier view filtering: Filtering by views is now done consistently with the web client only using the global view selection.
- Categories as preselected filters: Categories can now also be taken into account when preselecting filters in the options.
- Better switching between tabs: When switching between bookmarks, messages and all other content, filter settings made are saved in the background. If a user switches back to the respective tab, the filter settings saved for this tab can be used again directly.
Version 4.12
(29.08.2023)
- Integrator now supports standard view.
If the user has this setting, the standard view will be automatically applied to the Integrator
Version 4.11
(01.08.2023)
- Added a new field in the Options page to set response generator readSelectors. Users can use this field to send more information to generate their response.
- Integrator will show a preview for different file types (Microsoft Office files, Libre Office files, etc.).
Version 4.10
(29.06.2023)
- Users can now select a view using a global view selector that allows filtering text elements by view.
Version 4.9
(05.06.2023)
- Added button to configure the texts used by the response generator
When users click on it, they can see a dropdown with active texts. Users now can select the three texts that will be used by response generator.
- There now is a separation between search query and response generator query.
The Integrator keeps the response generator query. So, if a user manually searches for something else inside the Integrator, it will not affect the response generator.
- Added button in the attachment list
There is a new button next to each file that the user can use to download the file by pressing it, without going to the actual file.
Also, there is a button to download all attachments at once.
- Users now can filter messages by status “confirmed / unconfirmed”.
Version 4.8
(24.04.2023)
- Added button for generating customized responses to tickets by using AI
Users now have a new button in the filter fields, that will allow them to ask a question and get a personalized response based on the first three results.
Only users that have the appropriate permission can use this new feature. For more info, please contact our support team.
Version 4.7
(27.02.2023)
- Added validation on CSS selector field.
Shows a warning to the user when they enter a jQuery selector into the CSS selector field.
- Loads the previous data set for the additional parameters in the Help text widget.
When the user edits the parameters of the help text widget (by pressing the "Configure Parameters" button), the Integrator will show the previously selected values to the user.
Version 4.6
(25.01.2023)
- Download ability for all files (for the new file management files and old documents)
There is a new button in the action bar in detail view which allows the agent to download the files and documents.
- Tooltip mode for the help text widget
Agents can use help text widget as a tooltip.
- Integrator.check function works also with CSS selectors.
This gives the admin an easy access to debug its integration/widgets. Previously, it was only supporting jQuery selectors. Now, supports CSS selectors as well.
Version 4.5
(13.12.2022)
- Auto-complete function for setting help text Ids.
Instead of inserting a Serviceware Knowledge Text ID, the user can now search for the text to be inserted.
- Linking to anchors in the texts from messages
If a message contains an anchor to a text, Integrator will scroll to that part of the text.
Version 4.4
(11.11.2022)
- Added a button "Configure parameters" for setting help text Id, when editing or creating a widget
First either add or edit a help text widget. The "Configure parameters" button will appear near the bottom and allows a user to set the Serviceware Knowledge text Id.
- Added Integrator.check functionality to improve debugging process
Version 4.3
(11.10.2022)
- Added a floating Menu for selection in text
When a user is selecting text inside a Serviceware Knowledge element, a floating menu with three icons will show up. A user is able to quickly copy or directly copy the selected text or search for the selection inside Serviceware Knowledge.
- Added a user page in the options
Users can now see more information of the currently logged in User.
Version 4.2
(19.09.2022)
- Added support for links with anchors in messages
- Added selection arrow in filters field
An arrow will be shown when the filter section is empty. It helps the user to understand that a drop-down will be opened after clicking on the filter section.
- Added new extension button states
This is a technical change, only relevant for programmers.
Version 4.1
(02.09.2022)
- Requires Chrome / Edge 102.x or higher.
An automatic check will take place and the new version of the Integrator will only be installed, if the minimum required browser version is already installed.
- Added support for new File Management
All documents and images in the new file management are now also displayed in Integrator.
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Added close button for prompt messages
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Improved handling of embedded documents
This should make opening and viewing text with embedded documents smoother.
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Added help text widget
It is now possible to embed a link to knowledge content directly in a webpage, by clicking the "?-icon" the content is opened in the Integrator.
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Added history back button
By clicking on the back button, a user is returned to their previously opened Text.
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Added support for direct copy to CKEditor 5
It is now possible to directly copy a text from Integrator into CK Editor 5.
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Added support for displaying SVG files
SVG files are now displayed in the Integrator.
- Added support for direct copy to Froala editor
It is now possible to directly copy a text from Integrator Froala Editor.
Version 3.6
(Released: 16.02.2022)
- Added attachment sorting by title
- Added support for direct copy to TinyMCE
- Improved UX for filter settings
Version 3.5
(Released: 08.07.2021)
- Added jQuery Filter method
Version 3.4
(Released: 08.03.2021)
- New compact layout
- Added layout side flip capability
- Added close/minimize capability
- Added jQuery selector parser/serializer
- Added position parameter for widget placement
Version 3.3
(Released: 08.02.2021)
- Changed styles to match Serviceware theme
- Added detail view for unsupported documents
Version 3.2
(Released: 13.01.2021)
- Added support for CKEditor 4 in write selectors
Version 3.1
(Released: 05.01.2021)
- Added view filters in integration search
- Added integration and widget support for iframes with same-origin policy
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Added changes tracking in iframes with same-origin policy (enabled only when used with an integration or a widget in an iframe)
Version 3.0
(Released: 30.10.2020)
- Added Integrator Widgets --> Integrator Button
- Added clear button in search field
Version 2.5
(Released: 16.10.2020)
- Added embedded documents in SABIO texts
- Added option to use direct copy with HTML
Version 2.4
(Released: 20th September 2020)
- Added support for regular expressions in read selector values
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Added console access to jQuery bundled with Integrator
Version 2.3
(Released: 19th August 2020)
- Added support for anchor links between text fragments
- Added support for selection search in PDF files
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Added back to top button in longer texts and messages
Version 2.2
(Released: 16th July 2020)
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Added drag&drop in jQuery editor
Version 2.1
(Released: 13th July 2020)
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Added phrase search
Version 2.0
(Released: 29th June 2020)
- Added validation trigger after direct copy
- Added linked documents in texts
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Improved SABIO styles in texts
Version 1.22.0
(Released: 5th June 2020)
- Added bookmarks view
- Added bookmark add/remove feature
- Added selection copy to clipboard
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Improved SSO authentication flow
Version 1.21.0
(Released: 22nd March 2020)
- Added support for relative links on images
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Added support for absolute links to SABIO resources
Version 1.20.0
(Released: 11th March, 2020)
- New and updated contents are labeled
- Message check intervals can be set in the settings
- When pasting a text with highlights the highlights are not pasted with the rest of the text
- Improved integration with older web applications
- Added jQuery selector for write selectors
Version 1.19.0
(Released: February 21st, 2020)
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The realm is now read from the config instead of subdomain
Version 1.18.0
(Released: February 11th, 2020)
- Re-login is no longer necessary after extension update
- When a text is selected and the integrator is being opened the integrator will search while opening
Version 1.17.0
(Released: January 27th, 2020)
- Icon is now flashed, if a value from existing query is found again when navigating from one page to next
- Improved SABIO text formatting
- Integration check for all open tabs after log in
Version 1.16.0
(Released: January 22nd, 2020)
- Agents can see how many unconfirmed messages they have within the integrator
- Improved tooltips: The width is now dynamic which leads to improved readability of the respective tooltips
- No forced logout with every extension update
- Increased icon flash rate when search results are found to enhance visibility. Duration has stayed the same
Version 1.15.0
- Agents get indication to update the integrator if its version is incompatible with client settings version
- Admins know which combination of versions they are using
Version 1.14.0
- Added more jQuery selector methods.
Version 1.13.0
- Agents are able to find data protection statement in SABIO Integrator
- Automatic search triggered by navigation through single page app
- Add text fragments support
Version 1.12.1
- Add integration URL validation
- Add jQuery selector editor
- Admins get informed if their Integrator version differs from the one which saved the settings before
- Agent gets visual hint if not the whole text will be pasted
Version 1.11.0
- Direct copy of selection
- Tooltips on Options page
Version 1.10.0
- Agent shouldn't need to enter URL at every login
- Agents see amount of suggestion comments in text detail view
- Values of multiple read selectors can be joined into one search query
Version 1.9.0
- Add comment to suggestion
- Ordering read selectors
Version 1.8.0
- Add suggestions for texts
- Display suggestion for a text including comments
- Agents always see toolbar in detailview
- Login progress feedback if authentication request is still pending
- Allow multiple read selectors
Version 1.7.0
- Export and import client settings
Version 1.6.0
- Redesign of options page
- Settings of integrations are directly applied for current user on save
- Add integration URL type handling
Version 1.5.0
- Show tags and categories
- Operate Integrator via shortcut
- Autosearch can read from Input-Fields
- Agents see what for "Did you mean" search searched
Version 1.4.0
- Authentication with Keycloak doesn't require a new browser tab (REQUIRES SABIO 5.26)
- Allow configuration which facets can be seen
Version 1.3.0
- Agents can toggle between "All content search" and "messages search"
- Show "message search" on notification click
- Agents see that "Did you mean" search has searched something similar
Version 1.2.0
- New Authentication Flow
- SAML login via Keycloak
- Filters in search
Version 1.1.0
- Show Documents
- Add support for links with anchors
- Direct link to target system
- Expand detail view of texts
- Implement selectors in Integrator
- Implement communication mechanism for shared data between modules in highlight feature
- Display full title in tooltip
- Copy resource link to clipboard
- Show messages
- Message confirm
- Automatic filling of input fields in Webapplications
- Direct copy into template in input field