Release 5.50 Serviceware Knowledge (SABIO)
Sorting of facet values is no longer case sensitive
Sorting of facet values is no longer case sensitive. Thus, values with a lowercase first letter no longer appear at the end of the list.
Columns added in CSV export of file management
In the file management the search result list can be exported as CSV. The following columns have now been added to this export:
- Responsible user
- Responsible user group
Usage rights for files can now only be assigned to user groups with editors
When assigning usage rights for files, it was previously possible to choose from all user groups in the system. Now, the selection is limited to user groups that contain at least one user who is allowed to create and/or edit content.
More precisely, a user in the user group must have one of the following permissions:
May create texts
May edit texts
May create messages
May edit messages
May create cancellations
May edit Cancellation
May create EOP
Allow to edit EOP
May create questions
Allow to edit questions
May create pinboards
May edit pinboards
May create placeholders
May edit placeholders
May create templates
May edit templates
Text print preview has been optimized
Texts now break if they do not fit on a page. This means that texts are no longer cut off at the edge. However, if elements (e.g. images or tables) with a fixed width (e.g. 1500 pixels) are embedded in the text, this can lead to parts of the text being cut off after all. This can be fixed by using only relative values like 80% for the width. This way the content scales dynamically to the width of the display area and so also in the print preview.
Salutation in welcome email of Keycloak is now done with the name of the user
Previously, the login name was used for the salutation. Now the salutation is done with first and last name.
File management can no longer be disabled once migration is complete
Once the migration of documents and images to the new file management has been completed, it can no longer be deactivated in the settings. However, this is still possible before the migration, so temporary test operation is still possible.
"request_origin" is now set for the Contact Deflection widget.
The interface to AI now sends the data for the Contact Deflection widget, which helps to track the origin of the request, should a customer use this widget multiple times. For this purpose, the API key of the respective user used is transmitted in the parameter "request_origin". For the customer implementation this means: If a customer wants to use the "Contact Deflection Widget" on multiple pages, a separate API key must be used for each page.
Password security settings can be transferred to Keycloak via System Tool
The system tool "Migrate Password Policy" can be used to transfer a customer's password security settings from Knowledge to Keycloak. This is a step in the migration to Keycloak that previously had to be done manually.
Status of file management can be viewed in settings
Currently only visible for SABIO admins: In the file management settings, it is now visible whether the file management and its components are accessible. You can also see which version of the file manager is being used and how much disk space is being used or is still available.