Filters in the SABIO Integrator
With the help of filters, user can narrow down the search results in the Serviceware Knowledge Integrator. A filter consists of a filter name and usually multiple filter values.
Use Case for Filters in the Serviceware Knowledge Integrator
As agent, I want to limit the search results via certain attributes, so that I can find the content that I am looking for faster.
Using the Filters in the Serviceware Knowledge Integrator
How are filters set?
Filters can be selected beneath the main search field. There, another search field for the filters is displayed. If a user clicks into the filter search field, a list with all the available filters opens beneath. Alternatively, the user can search directly for filter values in the filter search field.
If a user clicks on the small triangle icon to the left of a filter name the values of the respective filter are listed.
To apply filters to the search, the user clicks on the little box to the left of a filter value to select it. Then the box is checked and the selected filter value displayed in the filter search field. If the user selects only a few values of the same filter, only those filter values will be applied to the search. If more than one filter value is selected, the other filter values that are listed are reduced to those that yield search results when combined with the selected filter value.
If only some filter values of a filter are selected the box to the left of the filter name is marked with a little square to show that the filter is being partially applied.
The user can also directly select the box to the left of a filter name. Then, all of the filter values are selected and applied to the search and the box is checked with a checkmark.
In case a search term has already been entered before selecting the filters and only some filter values yield results in combination with the search term, only those filter values are used, even though the user checked the box to the left of the filter name to select all values. This means that the Serviceware Knowledge Integrator checks whether a filter value yields results in combination with the entered search term and if not removes the filter value automatically.
In the filter search field the set filter values are shown.
Multiple selection of filter values
For many filters it is possible to select multiple facets at the same time. A few filters, however, do not allow multiple selection of values. If this is the case, the selection of a second value is always immediately removed automatically.
The following filters do not allow multiple selection of values: Availability, Valid to, Valid from, Created, Last modified.
How are filter removed?
The user can remove individual filter values, by clicking on the little cross next to respective filter value are by removing the check marks in the box next to the respective filter values by clicking on them again. All filter values of a certain filter can be removed at the same time when clicking on the box next to the filter name again. This might take two clicks, since if only a few values were selected, the first click selects all the values and the second click removes the selection of all values. It is also possible to remove all filter values at the same time by clicking on the cross that appears at the far right end of the filter search field when hovering over it with the cursor.