7 Golden Rules of Knowledge Management
The 7 Golden Rules of Structuring your SABIO
Knowledge is probably the most important asset of your company. You can have a bunch of fancy tools to solve your daily business's challenges - but none of these tools will be of any help if no one knows how to use them. Therefore the solid ground of your business should always be knowledge.
Nevertheless, further questions arise when it comes to making knowledge accessible and useful in a very easy manner. Fortunately, you teamed up with SABIO to finally dispose of the finest knowledge management out there. We would love to assist you in turning your knowledge into an ultra sharp samurai sword - a katana that will easily slide through all of your daily challenges.
To do so, we would like to present to you the 7 golden rules of structuring your SABIO which is a great guideline to set up your SABIO with first-class content.
1. A maximum of 8-10 nodes per view works best
Try to keep your tree lean. A maximum of 8-10 nodes per view has proven to maximize the clarity of your knowledge structure. Consider to set up a new view if you are exceeding 10 nodes vertically.
2. You should not exceed 6 sub-nodes to the right
Even though your screen might be wide, you should not expand your tree too far to the right. About 6 sub-nodes should do the job while keeping your knowledge lucid on a first glimpse.
3. Your most important elements go on top
Try to sort your nodes according to their relevance. Not all knowledge is created equal. The knowledge that your folks rely on the most should always be prioritized higher within your tree structure.
4. Always offer unique solutions
Many roads lead to Rome but only one road leads to the perfect solution. Therefore each of your nodes should only cover one unique topic. For example: If you offer same products in several regions, EITHER your product OR your region should appear on the first node.
5. No nodes with only one single sub-node
For the sake of ultra-fast navigation, you should avoid nodes that only contain one single sub-node. Such sub-nodes can be included within the previous node.
6. Content goes at the end of the path
Even though you can add content to any node or sub-node in your SABIO we would recommend that you always add it to the end of the path. If you add content directly before further sub-nodes it will be challenging for users to determine which knowledge is most important.
7. Use easy to understand naming for all nodes and subnodes
The names of your nodes and sub-nodes should be easy to understand and they should deliver as they promise. Try to pick short and simple names and always stick to one language. Try to avoid technical terms or terms such as “diverse” “miscellaneous” or “other matters”.
Feel free to have yourself inspired by these recommendations. They have worked very well for hundreds of SABIO users and we are pretty sure that they can do a good job for you, too. Please feel free to contact us if you would like to share your thoughts. Or maybe you would like to visit our Helpcenter for even more inspiration?