Release 5.52 Serviceware Knowledge (SABIO)
With the launch of 5.52, the Basic Report is now available as Open Beta to all who already authenticate via Keycloak and available via the Serviceware Knowledge Client. More information can be found in the Serviceware Knowledge Helpcenter.
It is now possible to see from which website the request of a widget comes from
The URL from the website where the widget is embedded is sent in the referrer URL. In this setting you can define to which name the referrer URL maps the origin website to. This improves the tracking of widgets. Everything that is not entered in there is collected under knowledge widgets. This is the default. If you have 3 widgets in use, but only define 2 mappings, then the third is tracked under "Knowledge-Widgets".
Note: This setting does not help retroactively. The setting is only taken into account for requests from widgets, that were made after the setting was set.
Administrators can now set passwords and login names for users managed via Keycloak
Administrators are now allowed to set passwords and login names of users even if Keycloak is used for user management.
Note: If a password is set when the user is created, no welcome email with a password will be sent.