E-Mails are not received
In the event of problems with the reception of e-mails sent by Serviceware Knowledge (SABIO) , it is often advisable to first check local causes.
Serviceware Knowledge (SABIO) always send the e-mails for various user actions immediately.
If the e-mail does not reach a user at all or is delayed considerably, this will often have local causes.
First of all, it must be ensured that the correct e-mail address of the recipient is stored in the user account.
If no or a wrong e-mail address is stored, this can be corrected by an administrator with access to the user administration.
Another possible cause is that the sender of the desired e-mail is not on the list of trustworthy senders.
Please have your internal IT colleagues ensure that the address 'firstname.lastname@example.org' is declared secure.
Otherwise, the e-mail may be blocked, it may end up in the spam folder or it may be delayed in the user's inbox.
The interval at which the user's email program retrieves new messages should also be checked.
In some companies, the interval is quite long, so that new messages arrive in the user's inbox with a significant delay.
Last but not least, the mail server in your company may be (or may have been) temporarily unavailable and therefore e-mails may not be received.
Please initiate an appropriate internal check by your responsible IT team.
The above information can serve as a basis for the root cause analysis.