1. Online Agents
  2. Using Knowledge
  3. Text Elements
  4. How does the search for text elements work
  • How is a text with several…
  • How does the search for text…

How does the search for text elements work

Only the text elements of a text, which the user may view according to his assigned user roles, are searched. The text of which the text element is part of is displayed in the  search results.

Example:

  • Text “Example Text” consists of two text elements
  • Text element 1:
    • Assigned views: “Telmo 1st Level” and “Telmo 2nd Level”
    • Content: “This is a car and this is a motorcycle.”
  • Text element 2:
    • Assigned views: “Telmo 2nd Level”
    • Content: “This is a house.”

Search for “car” (Content of text element 1):

  • Hans Bauer, who may only view content in the view “Telmo 1st Level”, finds the text “Example Text”.
  • Rainer Jordan, who may view content in the views “Telmo 1st Level” and “Telmo 2nd Level”:
    • finds the text “Example Text” while working “in all views”.
    • finds the text “Example Text” while working in the view “Telmo 1st Level”.
    • finds the text “Example Text” while working in the view “Telmo 2nd Level”.

Search for “house” (Content of text element 2):

  • Haus Bauer, who may only view content in the view “Telmo 1st Level”, does NOT find the text “Example Text”.
  • Rainer Jordan, who may view content in the views “Telmo 1st Level” and “Telmo 2nd Level”:
    • Finds the text “Example Text” while working “in all views”.
    • Does NOT find the Text “Example Text” while working in the view “Telmo 1st Level”.
    • Finds the text “Example Text” while working in the view “Telmo 2nd Level”.

 

How does the search with tags work?

Only certain text elements of a text are searched. The text elements that are searched are those, which a user may view according to his assigned user groups, and those, which contain the searched-for tag.

How does the search with the search operator AND work?

Only those text elements of a text are searched, which a user may view according to his assigned user groups, and which contain the search terms.

Example:

  • Text “Example Text” consists of two text elements.
  • Text element 1:
    • assigned views: “Telmo 1st Level” and “Telmo 2nd Level”
    • content: “This is a car and this is a motorcycle.”
  • Text element 2:
    • assigned views: “Telmo 2nd Level”
    • content: “This is a house.”

Search for “car AND motorcycle” (Content of text element 1):

  • Hans Bauer, who may see content in the view “Telmo 1st Level”, finds the text “Example Text”.
  • Rainer Jordan, who may see content in the views “Temlo 1st Level” and “Telmo 2nd Level”:
    • finds the text “Example Text” while working “in all views”.
    • finds the text “Example Text” while working in the view “Telmo 1st Level”.
    • finds the text “Example Text” while working in the view “Telmo 2nd Level”.

Search for “car and house” (Content of text element 1 and text element 2):

  • Hans Bauer, who may see content in the view “Telmo 1st Level”, does NOT find the text “Example Text”.
  • Rainer Jordan, who may see content in the views “Telmo 1st Level” and “Telmo 2nd Level”:
    • finds the text “Example Text” while working “in all views”.
    • does NOT find the text “Example Text” while working in the view “Telmo 1st Level”.
    • does NOT find the text “Example Text” while working in the view “Telmo 2nd Level”.

How does the search with the search operator OR work?

Only those text elements of a text are searched, which a user may see according to his assigned user groups, and which contain at least one of the search terms.

Example:

  • Text “Example Text” consists of two text elements
  • Text element 1:
    • assigned views: “Telmo 1st Level” and “Telmo 2nd Level”
    • content: “This is a car and this is a motorcycle.”
  • Text element 2:
    • assigned views: “Telmo 2nd Level”
    • content: “This is a house.”

Search for “car OR motorcycle” (Content of text element 1):

  • Hans Bauer, who may see content in the view “Telmo 1st Level”, finds the text “Example Text”.
  • Rainer Jordan, who may see content in the views “Telmo 1st Level” and “Telmo 2nd Level”:
    • finds the text “Example Text” while working “in all views”.
    • finds the text “Example Text” while working in the view “Telmo 1st Level”.
    • finds the text “Example Text” while working in the view “Telmo 2nd Level”.

Search for “car OR house” (Content of text element 1 and text element 2):

  • Hans Bauer, who may see content in the view “Telmo 1st Level”, finds the text “Example Text”.
  • Rainer Jordan, who may see content in the views “Telmo 1st Level” and “Telmo 2nd Level”:
    • finds the text “Example Text” while working “in all views”.
    • finds the text “Example Text” while working in the view “Telmo 1st Level”.
    • finds the text “Example Text” while working in the view “Telmo 2nd Level”.

How does the phrase search work?

Only those test elements of a text are searched, which a user may see according to his assigned views, and those text elements which contain the search phrase.

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