Display Messages in the SABIO Integrator
Find Messages via the Search
Messages can be directly found via the search for all content types.
Messages can be easily identified via the message icon. Depending on whether a message is confirmed or not, an open or closed envelope is shown as message icon, respectively.
Quick selection of Messages
Search result list can be reduced to show messages only per click on Message Quick Selection.
The search result list shows all messages, which are addressed to at least one of the current user's user groups. The list is sorted by creation date and start with the newest message.
Showing Unconfirmed Messages in the Integrator
The Serviceware Knowledge Integrator informs users when there are new, unconfirmed messages in the Serviceware Knowledge system.
While there are unconfirmed messages, their count is displayed in the Integrator icon in the Chrome menu bar. If the user has no unconfirmed messages or the user is logged out of the Integrator, the message count is not displayed in the Integrator icon.
The user also receives a short browser notification about the existence of unconfirmed messages in the Serviceware Knowledge system. The notification is hidden again after a few seconds.
A click on the browser notification will open the SABIO Integrator within the current active browser tab and will preselect Message Quick Selection.
The Serviceware Knowledge Integrator alternatively can be opened manually.
The Serviceware Knowledge Integrator updates the state of the messages in synch with the Serviceware Knowledge system, when the Integrator is actively used. This means that the number of Serviceware Knowledge messages and the notifications are only updated, if the user clicks on something in the Serviceware Knowledge Integrator. It is not sufficient to just open the Serviceware Knowledge Integrator for the messages to synchronise. Therefore, it may happen that a short-term discrepancy between the actual number of Serviceware Knowledge messages and the number of Serviceware Knowledge messages display in the Serviceware Knowledge Integrator occurs, if the Serviceware Knowledge Integrator was not used in a while.
Confirming Messages in the Integrator
A message can be confirmed in detail view.
When a message is unconfirmed a closed envelope is displayed as the message icon. When the message is confirmed the envelope is open.
When the user confirms a message the count of unconfirmed messages in the Integrator icon in the Chrome menu bar is decreased.