1. Online Agents
  2. Using Knowledge
  3. Content Types
  4. Documents
  • Content Types
  • Texts
  • Documents
  • Contacts
  • Messages
  • Reports
  • Suggestions

Content Types: Documents

Documents can be linked to texts in Serviceware Knowledge (SABIO).


As soon as a document is linked with a text, it can be found through the search and displayed or downloaded in the detailed view.

Basically every document type can be stored in SABIO, but PDF-, Word- and Excel-files are used most frequently.
Serviceware Knowledge (SABIO) is able to display these document types directly in the detailed view, without the user having to download them. 

Note: Thirty documents with a maximum size of 20 MB are supported in a text.

Was this information helpful?
An error occured.
Thank you!